True Friendly Badge
True Friendly

Accessibility Statement

Last Updated: July 29, 2025

Our Commitment

True Friendly is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We strive to ensure that our website is accessible to individuals with disabilities, including those with visual, hearing, cognitive, and motor impairments.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We've chosen Level AA as our target.

Measures We Take

We take the following measures to ensure accessibility:

  • Include alt text for all images
  • Provide appropriate color contrast
  • Ensure keyboard navigation is possible
  • Use clear and consistent navigation
  • Structure content with proper headings
  • Design responsive layouts that work on different devices and screen sizes
  • Use ARIA attributes when necessary
  • Test with screen readers and other assistive technologies

Continuous Improvement

We acknowledge that our efforts to ensure accessibility are ongoing, and we are committed to:

  • Regularly reviewing and improving our website for accessibility
  • Providing training for our team on digital accessibility
  • Responding to accessibility feedback and addressing issues promptly
  • Staying informed about new technologies and standards

Accessibility Features

Our website includes the following accessibility features:

  • Semantic HTML structure
  • Responsive design that adapts to different screen sizes
  • Text alternatives for non-text content
  • Keyboard accessible navigation
  • Sufficient color contrast
  • Clear and consistent navigation
  • Readable text with adjustable size

Known Limitations

Despite our efforts to ensure accessibility of the True Friendly website, there may be some limitations:

  • Some older content may not be fully accessible
  • Some third-party content or functionality may not be fully accessible
  • We are actively working to address these issues and improve accessibility across our entire website

Feedback

We welcome your feedback on the accessibility of the True Friendly website. If you experience any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to feedback within 5 business days.

Compatibility with Browsers and Assistive Technology

The True Friendly website is designed to be compatible with the following browsers and assistive technologies:

  • Latest versions of Chrome, Firefox, Safari, and Edge
  • Screen readers including NVDA, JAWS, and VoiceOver
  • Zoom and magnification tools
  • Keyboard navigation

Assessment and Compliance Status

The accessibility of the True Friendly website is assessed through:

  • Internal testing with various assistive technologies
  • User feedback and reporting
  • Periodic accessibility audits

While we strive for WCAG 2.1 Level AA compliance, we have not yet conducted a formal audit. We are committed to addressing accessibility issues as they are identified.

Additional Resources

For more information about web accessibility, please visit these resources: